Privacy Policy Overview
Data Collection and Use
We collect and process personal data only where it is necessary to provide and improve our services, respond to your enquiries, and operate our business in a lawful and transparent way.
The types of personal data we may collect include:
- Contact information, such as your name, telephone number, email address, and postal address.
- Service-related details, including property type, installation requirements, existing plumbing or heating system information, and preferred appointment times.
- Communication records, such as emails, call notes, and messages submitted through any contact forms on our site.
We use this information to:
- Provide, schedule, and manage plumbing, heating, and air-conditioning installations and repairs.
- Respond to service enquiries, quotations, and emergency callouts.
- Improve our services, customer experience, and website content.
- Comply with legal, regulatory, and insurance obligations.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and to help us understand how visitors use the site.
Cookies may be used to:
- Remember your preferences and improve website functionality.
- Support website security and performance.
- Collect aggregated information about page views and navigation to help us analyse site traffic.
You can manage or disable cookies through your browser settings. However, some features of the website may not function properly if certain cookies are disabled. For more detail on how we use cookies, please refer to our Cookie Policy.
Third-Party Disclosure
We do not sell, trade, or rent your personal information to third parties.
We may share your personal data only in the following limited circumstances:
- With trusted service providers or subcontractors who assist us in delivering our plumbing, heating, and air-conditioning services, and only to the extent necessary for that purpose.
- With professional advisers, such as accountants, insurers, or legal advisers, where required for compliance, legal, or reporting reasons.
- Where we are required to do so by law, regulation, court order, or other legal obligation.
Where third parties process your personal data on our behalf, they are required to handle it securely and in accordance with applicable data protection laws.
Data Security
We implement technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
These measures may include:
- Restricting access to personal data to personnel who need it to perform their duties.
- Using appropriate safeguards when transmitting or storing information.
- Reviewing our practices and service providers to maintain a suitable level of security.
While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to minimise risks.
Your Rights
Depending on applicable data protection laws, you may have the following rights in relation to your personal data:
- The right to access a copy of the personal data we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of your personal data where there is no longer a valid reason for us to keep it.
- The right to object to or restrict certain types of data processing, where permitted by law.
To exercise any of these rights, please contact us using the details in the Contact Information section below. We may need to verify your identity before responding to your request.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal data. Any updates will be posted on this page with a revised effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Information
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your data protection rights, you can contact us using the details below:
GYTIS & VARENA LTD
14 Lincoln Court 634-658 Eastern Avenue,
Ilford, IG2 6PR,
United Kingdom
Email: [email protected]